• We accept returns within 30 days of delivery.

• Customer is responsible for all shipping costs for returns.

• All merchandise must be returned unworn, unwashed and undamaged.

• CDs and DVDs must be returned unopened.

• Vinyl records can only be returned if the product is defective or damaged.

• For hygienic reasons we are unable to accept returns on intimate items like boy shorts and underwear.

• If your items qualify for return, please contact our support team at support@owslagoods.com to request for a RMA form.

• Return Form must be included inside your return package, so we know who to refund.

• Refunds will be processed to your original form of payment.

• Shipping fees are non-refundable.

• Discounted items are final sale. This also includes items purchased through a promotion code and Mystery Boxes. Please make sure you purchase the correct style, size & color.

• If you’d like to exchange an item, we will process it as two separate transactions - the return of the first item and a new order. The easiest way to do this is to place an order for a new item and complete our traditional return procedure for the original purchase.

• For international orders: 
  Shipping duration may vary depending on distance, customs and the courier. Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process. 
  The amount paid for the order does not reflect any importation taxes. We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded once we receive the package back. Initial shipping charges cannot be refunded.

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REMEMBERING THAT IT IS ONLY A PAGE FOR DIDACTIC PURPOSES